Our client, a local non-profit, is looking for a dedicated Scheduler/Call Center Representative to join their team. Must be bi-lingual in English and Spanish!

Summary: Primary duties, answering phones in a professional and courteous manner setting up appointments. High volume call center experience is desired. Medical or veterinary medicine experience highly desirable.

Duties/Responsibilities:

• Answer telephone calls
• Return all voicemail and email messages in a professional manner using proper phone and email etiquette
• Take and relay messages
• Ability to understand and keep to instructions, whether oral or written
• Assist in other areas when needed
• Fax or email records
• Provide information to callers
• Transfer callers to correct destination
• Deal with queries from the customers
• Schedule appropriate appointments for exams, surgeries, medical procedures
• Effectively manage schedule and daily appointments
• Thoroughly and accurately enter and update client and patient information into database
• Perform other duties as assigned

Experience/Qualifications:

• Bi-lingual (fluent in English and Spanish)
• Knowledge of computers and relevant software application
• Knowledge of customer service principles and practices
• Call Center experience highly desired
• Customer Service experience required
• Must be friendly, outgoing, people oriented.
• Dependable and timely attendance is required.
• Verbal and written communication skills
• Information management
• Attention to detail
• Initiative (show willingness and use own discretion in taking appropriate steps to finding solutions to problems; present ideas to solutions)
• Cooperativeness: Willingness to work with others
• Flexibility: Open to change; willing to perform tasking as assigned
• Practice professional customer service by always treating the client with courtesy and respect.
• Serve as Ambassadors for creating and maintaining goodwill for the company.
• Build rapport with clients.
• Ability to effectively communicate and educate clients and answer non-medical questions.
• Reliability
• Stress tolerance
• Independence: Able and willing to perform task with little supervision
• Team Player
• Professional appearance required,
• Ensure compliance with all company policies, procedures, and guidelines
• Avoid gossip and treat co-workers with courtesy and respect at all times

Full-time (weekend availability is required)
Pay = $18-20/hr