Scheduler/Call Center Representative

Thousand Palms, CA 92276

Posted: 07/21/2023 Industry: Customer Service Job Number: 1665057 Pay Rate: $18.00/hour

Job Description

Our client, a local non-profit, is looking for a dedicated Scheduler/Call Center Representative to join their team. Must be bi-lingual in English and Spanish!

Summary: Primary duties, answering phones in a professional and courteous manner setting up appointments. High volume call center experience is desired. Medical or veterinary medicine experience highly desirable.


  • Answer telephone calls
  • Return all voicemail and email messages in a professional manner using proper phone and email etiquette
  • Take and relay messages
  • Ability to understand and keep to instructions, whether oral or written
  • Assist in other areas when needed
  • Fax or email records
  • Provide information to callers
  • Transfer callers to correct destination
  • Deal with queries from the customers
  • Schedule appropriate appointments for exams, surgeries, medical procedures
  • Effectively manage schedule and daily appointments
  • Thoroughly and accurately enter and update client and patient information into database
  • Perform other duties as assigned


  • Bi-lingual (fluent in English and Spanish)
  • Knowledge of computers and relevant software application
  • Knowledge of customer service principles and practices
  • Call Center experience highly desired
  • Customer Service experience required
  • Must be friendly, outgoing, people oriented.
  • Dependable and timely attendance is required.
  • Verbal and written communication skills
  • Information management
  • Attention to detail
  • Initiative (show willingness and use own discretion in taking appropriate steps to finding solutions to problems; present ideas to solutions)
  • Cooperativeness: Willingness to work with others
  • Flexibility: Open to change; willing to perform tasking as assigned
  • Practice professional customer service by always treating the client with courtesy and respect.
  • Serve as Ambassadors for creating and maintaining goodwill for the company.
  • Build rapport with clients.
  • Ability to effectively communicate and educate clients and answer non-medical questions.
  • Reliability
  • Stress tolerance
  • Independence: Able and willing to perform task with little supervision
  • Team Player
  • Professional appearance required,
  • Ensure compliance with all company policies, procedures, and guidelines
  • Avoid gossip and treat co-workers with courtesy and respect at all times

Full-time (weekend availability is required)
Pay = $18-20/hr

Meet Your Recruiter

Angela Wingfield
Office Manager/Recruiter

Angela Wingfield
Office Manager/Recruiter

I love working with job seekers! As the office manager for Proper Solutions, I wear many hats and recruiting is my favorite. Living in the Coachella Valley for the last 30+ years has allowed me to build relationships with many local business and leaders. Please feel free to reach out via email I look forward to hearing from you!


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