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Our client is seeking a highly organized and detail-oriented Reservation Specialist to support the Director of Operations in coordinating hotel accommodations, private housing, and reservations across multiple events and properties.

The Reservation Specialist will play a key role in managing hotel room inventory, maintaining accurate reservation records, coordinating with hotel partners and guests, and ensuring a seamless hospitality experience. The ideal candidate is comfortable working with data and reservation systems, has strong communication and problem-solving skills, and can effectively manage multiple priorities in a fast-paced, event-driven environment.

DUTIES AND RESPONSIBILITIES:

• Maintain and update the Microsoft Access reservations database and related reservation systems to support hotel inventory management and operations.

• Utilize established reservation procedures and reporting tools, including Access, Formstack, Excel, and other reservation platforms.

• Ensure accurate inventory tracking and data integrity across all reservation systems.

• Coordinate hotel room inventory and room blocks across multiple properties.

• Forecast room needs and ensure accommodation requirements are met for each event.

• Regularly update hotel block information within reservation and Excel programs and effectively manage inventory levels.

• Work closely with hotel partners to review room needs, adjust inventory levels, and ensure compliance with contractual obligations and requirements.

• Participate in hotel pre-convention meetings.

• Communicate with guests and coordinate their accommodation needs.

• Prepare and provide staff with pertinent hotel and event information.

• Facilitate the reconciliation of hotel billing, invoices, and related discrepancies.

• Safeguard confidential information and data while adhering to company policies and procedures.

• Research private-home housing options, including costs, availability, amenities, and other relevant considerations.

• Perform reservation and accommodation duties for all assigned events.

• Perform other duties as assigned.

QUALIFICATIONS:

Education & Experience

• 3–5 years of experience in reservations, hospitality, event operations, hotel operations, or a related field preferred.

• Strong organizational, analytical, and problem-solving skills.

• Experience working with hotel inventory, room blocks, reservations, or accommodations is highly valued.

Knowledge, Skills & Abilities

• Excellent organizational, customer service, and interpersonal skills.

• Ability to work effectively with guests, hotel partners, officials, and staff.

• Strong verbal and written communication skills.

• Strong analytical and negotiation skills.

• Ability to manage multiple tasks while maintaining accuracy and attention to detail.

• Self-motivated with a professional demeanor and commitment to excellence.

• Highly organized and detail-oriented.

• Ability to remain flexible and adapt to changing event and accommodation requirements.

Computer Skills

• Proficiency in Excel, Outlook, Word, Access and PowerPoint.

• Experience with Formstack or other reservation/hospitality platforms is a plus.

• General computer proficiency and ability to learn new systems and software.

Full-time (must be able to work seven days a week, when necessary)

Pay = $23-26/hr