Our client is looking for a Permit Technician to perform customer service, processing, problem solving, and code administration services in support of permitting, business licensing, and/or short-term vacation rental operations.

DUTIES AND RESPONSIBILITIES:

• Administering business licenses and permits.

• Communicating with customers regarding upcoming permits and business license expiration.

• Interpreting plans, specifications, and other related construction documents and maps.

• Assists customers at the counter, over the phone, or via email by answering general inquiries related to functions, processes, and other related items.

• Inputs data into related software applications.

• Maintains and updates logs, files, maps, and records.

• Maintains and updates related program data, and updates website information.

• Maintains permit and licensing records, insurance, fees, and additional required documentation.

• Performs training of new employees in work duties and procedures as assigned.

• Processes, reviews, approves and issues new and renewal of licenses and permits.

• Provides administrative and clerical staff support to department personnel as assigned.

• Provides customer service with assistance in filling out forms and applications; addressing complaints; acting as an information liaison between customers, residents, consultants, and staff; and resolving customer issues.

• Research property history, permits, complaints, and other information regarding residential and commercial properties.

• Reviews daily financial transactions; processes deposits; resolves accounting issues; calculates fees and processes payments and refunds.

• Routes plans for review and correction between departments and customers.

• Verifies and reviews information for appropriate approvals and required attachments for accuracy, completeness, and compliance with applicable codes, regulations, ordinances, rules, and processes.

• Performs related duties as assigned.

QUALIFICATIONS:

• Analyzing problems and identifying solutions.

• Communication and interpersonal skills, as applied to interaction with coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction.

• Composing routine business correspondence.

• Comprehending and correctly interpreting a variety of informational documents.

• Maintaining accurate records, plans, and maps.

• Maintaining effective working relationships with peers, public, and staff.

• Operating a computer and relevant software applications.

• Operating modern office equipment.

• Performing basic math computations such as addition, subtraction, multiplication, and division.

• Processing forms and applications.

• Providing customer service.

• Reading and understanding maps and plans.

KNOWLEDGE OF:

• Applicable local, state, and federal laws, rules, and regulations.

• Application processing principles.

• Basic accounting principles.

• Basic mathematical computations.

• Customer service principles.

• Documentation and record keeping principles.

• Modern office procedures and equipment.

• Permitting processes and procedures.

• Proper English usage, grammar, and punctuation.

Full-time: Monday – Friday

Pay = $27-30/hr (DOE)