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Our client is looking for a Customer Service Call Coordinator to assist with incoming call volume and customer communication needs. The ideal candidate is friendly, dependable, professional, and enjoys helping people.

You will be responsible for answering incoming customer calls, providing excellent customer service, gathering basic customer information, and directing calls or service requests to the appropriate department or team member. This position plays an important role in creating a positive first impression for customers and helping maintain smooth office communication and workflow.

Duties and Responsibilities:

• Answer incoming customer calls promptly and professionally

• Greet customers with a positive attitude and friendly tone

• Gather accurate customer information and notes regarding service needs

• Route calls and messages to the appropriate department or team member

• Assist with basic scheduling support and message taking

• Return missed calls and voicemails in a timely manner

• Provide customers with excellent service and clear communication

• Maintain professionalism during all customer interactions

• Accurately document customer communication and notes in company systems

• Support office staff with basic administrative tasks as needed

• Help maintain organized communication between customers and office staff

Customer Service Expectations:

• Deliver a consistently positive and upbeat customer experience

• Answer calls with professionalism, patience, and courtesy

• Demonstrate strong listening and communication skills

• Show empathy and understanding when assisting customers

• Remain calm and professional during difficult conversations

• Go above and beyond to provide helpful customer service whenever possible

Performance Expectations:

Attendance & Reliability

• Report to work on time and prepared to begin duties

• Maintain dependable attendance and communication

• Follow company attendance policies and scheduling expectations

Productivity & Work Focus

• Remain actively engaged during working hours

• Complete assigned tasks efficiently and accurately

• Maintain focus and professionalism throughout the workday

Communication & Professionalism

• Maintain a friendly, positive, and team-oriented attitude

• Communicate respectfully with customers and coworkers

• Represent the company professionally on every call

Important Qualities

• Friendly and outgoing personality

• Strong customer service skills

• Positive attitude and professional demeanor

• Reliable and dependable work ethic

• Strong verbal communication skills

• Ability to multitask in a fast-paced office environment

• Ability to work well with a team

• Comfortable answering high call volumes

Requirements

• Previous customer service or phone experience preferred

• Basic computer skills

• Ability to learn company software and phone systems

• Strong communication and organizational skills

Full-time = Mon - Fri

Pay = $18-20/hr (DOE)